Shipping Policy

Thank you for shopping with Strollo’s Lighthouse. Some of our merchandise is kept in stock, while other products are created especially for you after your order is placed. Because of this, processing and delivery times may vary by product.

Order Processing

Order processing time is the amount of time needed to prepare an order before it is given to the shipping carrier. Processing time is separate from shipping and transit time.

Orders placed on weekends or holidays will begin processing on the next business day.

In-Stock Products

Products that are currently in stock are generally processed and shipped within 1–3 business days after the order is placed.

In-stock products may include physical gift cards and select merchandise. Product availability is subject to change.

Made-to-Order Products

Many of our apparel, drinkware, accessories and other merchandise items are made specifically for each customer after an order is placed.

Made-to-order products are generally processed within 3–7 business days before shipping. Processing may take longer during holidays, promotional periods or unusually high order volume.

Because production begins shortly after an order is submitted, made-to-order products cannot usually be changed or canceled once production has started.

Orders Containing Multiple Products

Products in the same order may be fulfilled from different locations. This is especially common when an order contains both an in-stock product and a made-to-order product.

As a result:

• Products may arrive in separate packages.

• Packages may be delivered on different days.

• Each package may have its own tracking number.

• Receiving multiple shipments does not mean that you have been charged additional shipping fees beyond the amount shown at checkout.

An in-stock item may ship before a made-to-order item is ready.

Estimated Delivery Times

Estimated delivery time consists of two parts:

1. Processing time: The time required to prepare or produce your order.

2. Shipping time: The time the carrier requires to deliver the package after receiving it.

Shipping times displayed at checkout begin after the product has completed processing. They do not include the time required to produce made-to-order merchandise.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses and other circumstances outside our control may affect delivery times.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is submitted.

Shipping rates may be based on:

• The products in the order

• Package weight and dimensions

• Delivery destination

• Available carrier services

• Current shipping promotions

Any free-shipping promotion will be subject to the terms displayed on the website at the time of purchase.

Shipping Destinations

We ship to the destinations made available during checkout. Available shipping methods may vary depending on the delivery address and the products in the order.

Customers are responsible for entering a complete and accurate shipping address.

Tracking Information

When tracking information is available, it will be emailed to the address provided during checkout.

For orders shipped in multiple packages, customers may receive more than one shipment-confirmation email or tracking number.

Tracking information may take up to 48 hours to update after a shipping label has been created.

Address Changes

Please review your shipping address carefully before submitting an order.

Contact us as soon as possible if an address needs to be corrected. We will make a reasonable effort to update the address, but we cannot guarantee that changes can be made after an order has entered production or has been prepared for shipment.

Strollo’s Lighthouse is not responsible for packages delayed, returned or delivered incorrectly because an incomplete or inaccurate address was entered during checkout.

If a package is returned to us because of an incorrect or undeliverable address, the customer may be responsible for any additional shipping charges required to resend it.

Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is managed by that carrier.

Occasional delays may occur because of:

• Severe weather

• Holiday shipping volume

• Carrier service interruptions

• Incorrect or incomplete addresses

• Regional delivery conditions

• Circumstances outside the control of Strollo’s Lighthouse

If tracking shows that a package is still moving through the carrier’s network, please allow additional time for delivery.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

1. Confirm that the shipping address on the order is correct.

2. Check around the delivery location, including porches, side doors, garages and mailrooms.

3. Ask household members, neighbors, building staff or front-desk personnel whether they accepted the package.

4. Allow one additional business day, as some carriers mark packages delivered shortly before completing delivery.

5. Contact the shipping carrier using the tracking number.

After completing these steps, contact Strollo’s Lighthouse if the package still cannot be located. We will review the available tracking information and assist where reasonably possible.

Strollo’s Lighthouse cannot guarantee replacement or reimbursement for packages that the carrier confirms were successfully delivered to the address provided during checkout.

Lost Packages

Please contact us if a package has not arrived and tracking has not updated for an extended period.

We may need to open an investigation with the shipping carrier before determining whether a package is considered lost. Carrier investigations may take several business days to complete.

Do not file multiple claims for the same shipment with both Strollo’s Lighthouse and the shipping carrier unless instructed to do so.

Damaged or Incorrect Orders

Please inspect your order after delivery.

Contact us promptly if an item arrives damaged, defective or different from the item ordered. Include:

• Your order number

• A description of the problem

• A photograph of the item

• A photograph of the packaging and shipping label

• Any other information that may help us review the issue

Please keep the product and its original packaging until the claim has been resolved. Additional information about damaged, defective or incorrect products is available in our Refund Policy.

Lost, Stolen or Damaged Gift Cards

Physical gift cards should be treated like cash. Strollo’s Lighthouse is not responsible for gift cards that are lost, stolen, destroyed or used without the owner’s permission, except where otherwise required by law.

Changes to This Policy

Strollo’s Lighthouse may update this Shipping Policy periodically. The policy in effect at the time an order is placed will apply to that order.

Contact Us

For questions about an order or shipment, please contact Strollo’s Lighthouse through our website and include your order number whenever possible.

Need Assistance?
If you have any questions or concerns about shipping, feel free to reach out to our support team at strolloslighthouse@comcast.net or (732)222-1990.