Return, Exchange, and Refund Policy

Last updated: June 25, 2026

Thank you for shopping with Strollo’s Lighthouse. We want you to be happy with your purchase and will work to resolve any problems involving damaged, defective, misprinted, or incorrect merchandise.

Please read this policy before placing your order.

Made-to-Order Merchandise

Most merchandise sold through the Strollo’s Lighthouse online store is produced specifically for you after your order is placed. Because these products are made to order, we do not maintain inventory that can be restocked or exchanged.

For this reason, we do not accept returns or exchanges for:

• Ordering the wrong size
• Selecting the wrong color, design, or product
• Changing your mind after ordering
• Buyer’s remorse
• Personal preferences regarding fit, style, material, or color
• Products that have been worn, washed, used, altered, or damaged after delivery

Please review all product descriptions, measurements, color choices, and size guides carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

Please contact us if your order arrives:

• Damaged
• Defective
• Misprinted
• With a manufacturing problem
• With the wrong product, size, color, or design due to a fulfillment error

You must contact us within 30 days of the date the order was delivered.

To report a problem, contact us through the Contact Us page on our website and provide:

• Your name
• Your order number
• A description of the problem
• Clear photographs showing the entire product
• Close-up photographs showing the damage, defect, or printing error
• A photograph of the packing slip or shipping label, when requested

Photographs are required so that we can verify the problem with our fulfillment provider. We may be unable to approve a replacement or refund without sufficient photographs.

Do not discard the product or its packaging until your claim has been reviewed.

Resolution of an Approved Claim

After reviewing the information and photographs, we will determine whether the item qualifies as damaged, defective, misprinted, or incorrectly fulfilled.

For an approved claim, Strollo’s Lighthouse may provide one of the following:

• A replacement of the affected item at no additional cost
• A refund for the affected item
• Another appropriate resolution agreed upon with the customer

The available resolution may depend on the nature of the problem, product availability, and the circumstances of the order.

Approved replacements will be sent to the shipping address associated with the original order unless another address is approved before the replacement is submitted.

Returns Are Not Usually Required for Defective Items

Customers generally do not need to return damaged, defective, misprinted, or incorrectly fulfilled products.

Please do not mail merchandise to Strollo’s Lighthouse, Printful, or any other address unless you have received specific return instructions from us.

Unauthorized returns may not be accepted, credited, or refunded.

Size and Fit Issues

We do not accept returns or exchanges when a customer orders an incorrect size or when an item does not fit as expected.

Product sizing can vary by style and manufacturer. Customers are responsible for reviewing the size chart and product measurements included on the applicable product page before ordering.

If you are unsure between two sizes, we recommend comparing the listed measurements to a similar item you already own.

A replacement in a different size would be considered a new order and would need to be purchased separately.

Color and Product Appearance

We make every reasonable effort to display product colors and designs accurately. However, colors may appear slightly different depending on:

• Your computer, phone, or tablet screen
• Screen brightness and display settings
• Printing methods
• Product material
• Normal variations in the manufacturing process

Minor differences in color, placement, scale, texture, or appearance that are considered normal production variations are not considered defects.

Lost Orders

If your order has not arrived and appears to be lost in transit, contact us as soon as possible.

Lost-package claims must be submitted within 30 days of the estimated delivery date shown in the tracking information.

Before contacting us, please:

1. Review the shipping confirmation and tracking information.
2. Verify that the shipping address on the order is correct.
3. Check around the delivery location.
4. Ask household members, neighbors, building staff, or the local carrier whether they received or placed the package somewhere secure.

If the shipping carrier confirms that the package was lost in transit and the claim is eligible, we may arrange a replacement or another appropriate resolution.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check:

• Around all entrances and delivery areas
• With family members or other occupants
• With neighbors
• With front-desk, mailroom, or building personnel
• Directly with the shipping carrier

Strollo’s Lighthouse is not responsible for packages that are confirmed as delivered to the address provided at checkout and are subsequently lost, misplaced, or stolen.

We will make a reasonable effort to help you locate the shipment, but a free replacement or refund is not guaranteed when carrier tracking confirms delivery.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or outdated address:

• The order may be returned to the fulfillment facility.
• The customer may be responsible for the cost of reshipping the order.
• Original shipping charges are non-refundable.
• A refund or free replacement is not guaranteed.

If you notice an address error after placing your order, contact us immediately. We will attempt to update the address, but changes cannot be guaranteed once the order has entered production or fulfillment.

Unclaimed and Refused Packages

Customers are responsible for monitoring tracking information and accepting delivery of their orders.

Packages that are unclaimed, refused, or not collected from a carrier pickup location may be returned to the fulfillment facility.

If a returned package is available for reshipment:

• The customer may be required to provide a corrected or confirmed address.
• The customer will generally be responsible for the new shipping charge.
• Reshipment must be requested within the time period specified in our notice to the customer.

If the customer does not respond within the available reshipment period, the package may be donated, recycled, or otherwise disposed of, and no refund may be available.

Order Changes and Cancellations

Orders may enter production shortly after they are placed.

Contact us immediately if you need to request a change or cancellation. We will make a reasonable effort to assist, but we cannot guarantee that an order can be changed or canceled after it has been submitted for fulfillment.

Once production has started, an order generally cannot be canceled, and changes to the product, design, color, size, or shipping address may no longer be possible.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refund processing times vary depending on the payment provider and financial institution. After we issue an approved refund, it may take several business days for the credit to appear on your account.

Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrectly fulfilled, or lost due to an error for which Strollo’s Lighthouse or its fulfillment provider is responsible.

We cannot issue a refund to a different credit card, bank account, or payment method.

Sale and Promotional Items

Sale prices and promotional discounts do not change the eligibility requirements in this policy.

Made-to-order sale and promotional products are not returnable or exchangeable because of incorrect sizing, customer preference, or a change of mind.

Eligible claims involving damaged, defective, misprinted, or incorrectly fulfilled sale merchandise will be reviewed under the same standards described in this policy.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.

Products purchased with a gift card remain subject to the terms of this Return, Exchange, and Refund Policy.

Return Shipping

Do not send a product back unless we have specifically authorized the return and provided instructions.

When a return is authorized:

• The product must be sent to the address provided in our instructions.
• Products mailed to an unauthorized address may not be received or refunded.
• The customer may be responsible for return shipping when the return is not caused by a defect or fulfillment error.
• Original and return shipping charges may be nonrefundable.

Abuse of the Return Policy

Strollo’s Lighthouse reserves the right to deny a claim when there is evidence of:

• Fraud
• Policy abuse
• Intentional damage
• Excessive or repeated claims
• False information
• Altered photographs
• Damage caused after delivery
• Failure to follow the claim instructions

Submitting a claim does not automatically guarantee a refund or replacement.

Contact Us

To report a problem with an order, please contact us through the Contact Us page on the Strollo’s Lighthouse website.

Include your order number, a description of the problem, and all requested photographs. Please do not send merchandise back without receiving authorization and return instructions.

Changes to This Policy

Strollo’s Lighthouse may update this Return, Exchange, and Refund Policy periodically. The version posted on our website at the time of purchase will apply to the order, except where otherwise required by law.

Nothing in this policy limits any rights that cannot legally be limited under applicable consumer-protection laws.